Technical & UX Writing -

Content Strategy -

Data Analysis -

Cross-Functional Collaboration

Editing & Proofreading -

Content Management -

Content & Process Optimization -

Curriculum Development & Testing -

Technical & UX Writing - Content Strategy - Data Analysis - Cross-Functional Collaboration Editing & Proofreading - Content Management - Content & Process Optimization - Curriculum Development & Testing -

Turning complexity into clarity that scales.

Silvia Szakalova

Content Strategist and Learning Designer

Learn more

Jira -

Confluence -

Salesforce -

WordPress -

GitHub -

Brackets (HTML) -

MS 365 -

Google Workspace -

Adobe Analytics -

Qualtrics -

Adobe Creative Cloud -

Camtasia & Snagit -

Figma -

Cursor & Replit -

Jira - Confluence - Salesforce - WordPress - GitHub - Brackets (HTML) - MS 365 - Google Workspace - Adobe Analytics - Qualtrics - Adobe Creative Cloud - Camtasia & Snagit - Figma - Cursor & Replit -

Experience

  • Nov 2025 - Mar 2026

    Led end-to-end documentation for 6 modules in a complex SaaS platform, shaping UX copy, scalable content systems, and cross-functional workflows, while independently building an AI-powered internal documentation tool that improved efficiency and consistency.

  • Feb 2025 - Nov 2025

    Owned editorial quality across six cybersecurity brands, driving a measurable 5% CSAT increase through data-informed content strategy, rigorous QA, and cross-team collaboration at scale.

  • Aug 2022 - Feb 2025

    Built and standardized documentation infrastructure across a multi-brand portfolio, spanning user guides, instructional videos, and a unified multimedia style guide, all anchored in user research and performance data.

  • Jan 2021 - Jul 2022

    Designed learning programs built around student-led inquiry while covering personal development concepts like growth mindset principles and providing a holistic student-growth environment, leading to a 100% pass rate for competitive high school entrance exams.

  • Jul 2020 - Jul 2022

    Brought structured pedagogical frameworks to classroom instruction while contributing to hiring and mentoring new teachers, alongside trialing new play-based curriculum initiatives contributing to program refinement.

  • Jan 2019- Feb 2022

    Taught children aged 2-18 across four ESL platforms, being promoted to senior teaching roles at Magic Ears and One on One English, and contributing to curriculum testing and copy editing at One on One English.

Featured Projects

DocOps Studio

An AI-powered documentation tool built independently in Cursor, designed to streamline content workflows, reduce repetitive overhead, and raise output consistency. Developed independently from concept to a working internal product.

Multi-Brand Style Guide

A comprehensive editorial framework developed across Gen Digital’s six cybersecurity brands, standardizing tone, format, templates, and multimedia content conventions to enable consistent quality throughout Support portal and AI chatbot experiences.

Content Optimization

A KPI-driven content analysis initiative that translated customer feedback and performance data into actionable editorial improvements, directly contributing to measurable gains in user satisfaction.

Branding Bestie

A personal AI writing assistant built to support brand-aligned content creation, combining prompt engineering with a deep understanding of voice, tone, and audience, built for daily practical use.

Recommendations

  • "Silvia is the kind of person who raises the bar simply by being on the team. She blends independence, curiosity, and proactivity with a creative edge."

    - Former manager, Emplifi

  • "She was proactive, reliable, and highly action-oriented, with a strong sense of ownership. I especially appreciated her openness to learning, growing, and adopting new approaches, including working with AI."

    - Former senior manager, Emplifi

  • "Silvia never missed a deadline - if she said a piece of content was going to be ready at a certain time, it would absolutely be ready to go when she said it would - a vitally important quality when supporting a product team. In short, Silvia is brilliant and I'd jump at the chance to work with her again on a project."

    - Former colleague, Emplifi

  • "I truly loved working with Silvia, and if given the opportunity, I would definitely hire her into my team again...While she is a dedicated contributor, I believe she would be a great leader when given the chance to apply her logical thinking and visions at a higher level."

    - Former manager, Gen Digital

  • "What sets her apart is how seamlessly she operates across the full spectrum of content work. From the micro-level detail or technical writing to the big-picture thinking that content strategy demands. She has an intuitive sense for how users experience words, and it shows in the quality of her output."

    - Former colleague, Gen Digital

Read on LinkedIn

Let’s work together.

Whether it’s a full-time role, a contract engagement, or a freelance project, I’d love to hear what you’re building and discuss how I can help you elevate it to the next level.